LUXURY

KB Custom Pools

Austin Pool Builders

Google Rating

4.5

Based on 65 reviews

KB Custom Pools

4.5

Ed Neuhaus

20:17 07 Jul 22

In December of 2021, we started discussing pools with Joshua with KB Custom pools. In our discussion, I made it very clear in writing that I would not sign the contract for a pool until we knew the design would be approved. No reason to pay a down payment for something that can’t be built.Joshua, in writing, claimed that “if the pool was not approved for any reason they would refund our down payment.” Expecting Joshua and the owner of KB custom pools to honor their word, I moved forward and paid a downpayment.Fast forward a few months, It became apparent that the pool we wanted to build and the equipment we wanted to use would not work on our lot. What we had signed a contract for, was not obtainable. I went back to Joshua and asked for my refund. Even offering to take less than 100% to cover some of their expenses for permits etc.This request was quickly denied by the owner Bo Barnett. Not only did Bo refuse to refund the money, but he also refused to honor anything his employee had said or had written. He actually said on tape speaking about Joshua his top sales guy “he knows that’s not our operating procedure. And if that’s the way selling pools, he won’t do it here.” If Joshua is still working at KB pools, it is just another example of how Bo talks out of the side of his mouth.The bottom line is I have no idea if KB custom Pools can build a pool or not. I have heard they have so many unfinished pools in Lakeway that they had to take out a special bond to get more permits. So it sounds like they can’tThe bottom line is the owner does not honor the promises his employees make. Which is a HUGE red flag. If you are thinking about using KB custom pools, don’t talk to anyone but Bo, and make sure all your calls are recorded and everything is in writing. And just get an Attorney from the start.Update 7/7/2022: In response to the owner of KB Custom Pools response to my email. First, don’t believe him. Bo has never given me a way to cancel the contract. He has never honored his employees statement that we could have our money back “no questions asked”. I still can’t get the required permits to complete the project. Bo will tell you that he can build the pool, and that is true. But we had hired him to build a pool with a propane heated spa, which he can not get permits for. Unfortunately this project took too long and now we are in Stage 3 water restrictions. Which means we could not fill the pool once it was built. Anyway, again do yourself a favor, find another pool company. This one is not honorable and will not stand by their statements they make in writing. Don’t give them any money. Oh and check out the amazing photo of the pool they did not build.

Jeff Swanson

15:47 01 Jul 22

Terrible communication and project management of the build of our pool and now with the cracks and leaks.We have had ongoing cracks that are over a foot deep in our spa and now spreading into the pool. We paid $3000 out our own pocket to replaster the spa and with 3 months the cracks returned.Upon further testing and coring our spa and pool the cracks extend deep beyond just a cosmetic defect like Bo claims. The test results indicate normal concrete so it appears to be a workmanship issue as no rebar was used in the seats.There are multiple pools built by KB with the same issues.

Cindy Hedberg

19:37 26 Jun 22

We were referred to KB Pools by our daughter. We sat down with Bo to discuss what possibilities if any, we had in our fairly small backyard. Bo had a very positive outlook on what his company could do for us. My husband and I both enjoy swimming. Bo designed a pool we could swim laps and also have additional space to have our grandkids and friends enjoy as well. Every morning when we pull up our blinds and see the beautiful blue water glistening in the sun, we both smile and are so grateful. Thanks to Bo, Justin, and Ken, and the great crew at KB pools!

Susana Hammeken

16:48 27 Dec 21

We loved working with Bo. They were on top from the very first time we met. They took our vision and came up with a design we needed for our backyard. We had previously seen other pool designers which gave us ok designs but not suited for a family with 4 little kids. Kb Custom Pools not only designed our dream pool but also gave the best service, always answered our calls and emails. Unfortunately we couldn’t build the pool (financial reasons) but when we are ready to do it we’ll do it with Bo and his team

Marco Utah

22:59 22 Dec 21

If you are considering a pool in Austin, Call Justin at KB Custom Pools. They are masters at design and have a great crew. I spoke with several builders and crews in Austin, but couldn’t be happier working with Justin and his team. He consistently over delivered on the project and managed the project like a pro. These guys made me feel like I was part of the family. I highly recommend speaking with them if you are considering a pool.

Sarah Leonard

02:31 02 Aug 21

** I’m not getting into a back and forth w/Bo on here. Per him “the first step is to diagnose the exact cause and location of the leak”. Our pool has been leaking for 24 months & Bo hasn’t done what he says is the first step? Yet he’s “prepared to help”? Okay… He never offered to send a leak detection company until we got to the point of mediation being scheduled, even though we’ve asked for one previously. We have no reason to lie about the engineer report or anything else. We have spent thousands(upon thousands)of dollars on engineer reports, testing, and after 19 months, an attorney, to get this resolved. We’ve been nothing but kind and patient and to say this is about money?? Good luck if you build with KB.7/29 update: leak isn’t alleged.Engineer says what deficiencies there are. Bo’s leak detection people trespassed yesterday-bo has had 2 years to do testing and has been told his time to test is up. We are not in this to make money, we want our pool fixed.Nov 2017-pool completeJuly 2019 (20m later)-inform Bo the pool was cracking and leaking. He said hairline cracks were normal-they were not hairline and pool was leaking. While there was some communication,there were mostly long stretches where we were ignoredAug 2020 (13m after being notified of leak)-repair attempted that included replacing stone & tile that had cracked, resurfacing the spa, putting staples and epoxy on other parts of poolPost repair-pool never stopped leaking and within weeks, everything was cracked again. We lose inches of water every week (not evaporation, our pool lost 2in of water when it was 10° outside). We also now have a pool with 2 different colors of plaster and were told by Bo we would be responsible for paying $10k to replaster entire pool if we weren’t happyAfter several months waiting for another plan and still being mostly ignored, we informed Bo we were hiring a structural engineer as we felt nothing was being done. His response-“well that will be very expensive for you.” Bo is obviously not concerned with fixing our pool and the fact that we were willing to pay $1400 out of pocket to an engineer and hope for answers speaks to our desperation to get our pool fixed and the lack of support we were receiving from our pool builder (Bo) whose responsibility it was to fix it. We gave engineer pictures of our pool before concrete was sprayed and he immediately noted several areas where the rebar was missing important structural elements. He took measurements and pictures, and put together a formal report for us of what needed to be done to repair the issues so that it wouldn’t crack again. The report includes rebuilding the entire spa, a large portion of the pool, part of the back wall that is above ground where there are several leaks, and part of the deck. Bo is now denying it, but had told us when we mentioned getting an attorney due to lack of any progress toward fixing our pool that he would follow the engineers recommended plan of how to repair it.19m after this started, 6m after a failed repair attempt, and a couple of months after we informed Bo we would be hiring an engineer, he comes to look at our pool, seems surprised to see how badly it’s cracked, and tells us he is now sending in a concrete guy that he just met the previous week (but now he’s an integral part of fixing our pool?) and will see what he has to say before he comes up with a plan to repair our leak. This is typical Bo. There is always an excuse for why he doesn’t fix something/have people show up when they’re supposed to/etc. Bo has yet to acknowledge that there are structural issues w/poolAt 19 months in, having been beyond patient in waiting & dealing w/lack of attention from Bo to solve our problem, we hired an attorney which Bo told us was a mistake to do & would prolong the process by months if not years. I’m sure you can imagine how cooperative he’s been.As of the date of this review, the pool has been leaking for 23 months.Details on process w/attorneys and pics on Yelp under filtered reviews Sarah L (out of space on here)

Christopher Leonard

15:01 29 Jul 21

james pinget

23:39 24 Jul 21

I talked with Justin Leblanc

Anthony Menchaca

19:21 21 Jul 21

They are the best in the business, Justin is extremely helpful and informative on proper upkeep of pool equipment. They get the job done!

Lance Croft

18:30 21 Jul 21

Me and my wife have been looking into getting a pool for awhile. Decided to start looking online and I came across KB Custom Pools. I was blown away of some of the designed pools they built. Got in touch with the owner Mr Barnett and descibed what we were wanting and price range. He went above and beyond to make that happen and trust in KB Custom Pools. I apprecate everything and thank you again. Take care

Cody Moorman

15:10 21 Jul 21

Hands down best designs!

Aloysius Boeck

13:42 21 Jul 21

Thank you for excellent service. Justin LeBlanc was a class act. Very helpful and knowledgeable. Highly recommend using this company.

Brenda Herrera

01:40 21 Jul 21

I was very pleased with the staff and especially Justin LeBlanc. He was very professional and answered all my questions with much knowledge. I most definitely will be using their services.

Danielle LeBlanc

00:22 21 Jul 21

Justin is very professional and knowledgeable on anything pools! He is very courteous and communicated well with his crew making sure they knew exactly what he was wanting them to do. He answered any and all questions that I had and told me if I thought of anything else I could call him with any questions or email and call the office. The fact that he was willing to give me his personal number shows what this company is willing to do for their customers! A big thanks and much appreciation for all he and his crew did!!!

Arthur Chupka

23:30 20 Jul 21

Justin LeBlanc and his crew did an amazing job with our pool and spa!! One of the hardest working people I have met in a long time!! He was here at 5 am getting a jump on the rest of the team!! He helped guide my wife and I with every step of this process!! I recommend Justin and his to crew to everyone!! They make dreams come true!! 5 stars ⭐️⭐️⭐️⭐️⭐️

Brittany Aguilar

15:11 20 Jul 21

Justin was polite and on time great attitude. Would highly recommend them

Justin Leblanc

14:12 13 Jul 21

What a great place to work at. Everyone treats each and every pool as it’s their own. Professional service and million dollar designs.

Chad L.

23:52 10 Jul 21

I couldn’t have asked for a better company, designer, & professional to trust with such a large investment! Hands down best designer in ATX & probably all of Texas in my opinion. Great job guys & I will be referring anyone I know that is looking for a one of a kind experience & dream pool!

Griffin Shepley

22:01 10 Jul 21

Superior design and service. Bo and his team at KB Custom are the best! Highly recommended.

Kristin Wade

21:04 10 Jul 21

Brandy J

03:01 10 Jul 21

Bo Barnett feels like that last geuine person who prides himself on good old fashion custom service. I had a dream. He took his time to drive 1hr and 45 minutes for free to listen to my dream for my company. He walked into completely undeveloped land. His design was more than I imagined and check all the boxes. To this day he has stood by the Zen Ranch patiently waiting to build the best pool and spa in Texas. His estimate was realistic and rational so I wouldn’t have to constantly deal with price increases. This provides the opportunity to trust and completely enjoy the experience of the dream pool being built. He is now a friend who would be the only one I could trust with my money and my dream. KB Custom Pools is amazing and am grateful to have a KB Custom Pool. The Zen Ranch & Mental Health Spa is coming soon thanks to you! By Brandy Junk

Frankie Barnett

21:58 09 Jul 21

If you are looking to make your backyard into your vision of paradise look no further! This company is award winng for good reason! Innovative design and quality proffesional service at it’s best!!

Tasha Rodriguez

13:28 10 Apr 21

Bo and his team exceeded all our expectations with the design and construction of our new pool. We chose KB pools for the unique pool design and competitive bid. Bo stayed within our budget and delivered an amazing pool we will enjoy for many years. Thank you KB pools!!

Michael Baum

13:43 06 Apr 21

Incredibly nice and professional people. They did great work us at our home and we would use again for any type of project and especially construction of a pool. Not only are they a fantastic and professional company, they are extremely friendly and go above and beyond. 6stars!!!!

Brian Fedor

16:55 09 Dec 20

Happy with our experience with KB. Bo Barnett is hands down the best pool designer in Austin – his vision for how to transform ordinary backyard space into a dream backyards is extraordinary. We get nothing but compliments on how our end project turned out.

Francesca A. Murray

16:30 14 Oct 20

Bo and his team are incredible! After consulting with several other pool companies, Bo’s design couldn’t be beat. Talk about artistry. Thank you all for making my home a safe, relaxing and stunning place to quarantine.

Ashley Muse

18:55 14 Aug 20

Shane Stephens

20:03 08 Apr 20

We have had our KB pool for 3 years now. It is beautiful and low maintenance. The team did great job on the pool and patio design. The best part is we have had zero issues. In fact, the only issue we had was this week when a capacitor fizzled out on the pump. I pinged KB online, got a response from Bo in <5 minutes and Ken (who is the nicest guy on the planet) was out to fix it the very next morning. You rarely find service like that. Nice work KB.

Bob Merrill

04:10 02 Apr 20

We had an existing pool built by another builder who used inexpensive materials that did not stand up to normal wear and tear over 3 years. Bo and his team replaced our pool coping with higher quality materials and did an outstanding job! The work was completed quickly and economically, for a first class outcome. We even messed up some caulking by letting our dogs walk on the coping before it had fully cured, and Bo quickly took care of it at no additional cost. Bo is strong sense of ethics and delivered what he promised at the price he promised. Thanks for a great job Bo and team!

Darrell J Debish

15:48 29 Jan 20

Bo and his team are always willing to answer technical questions and assist the community.Go Bo Pools!

Brett Moorhouse

03:24 05 Nov 19

Jacquelyn Foreman

17:20 10 Oct 19

We love our KB pool! Bo and his team not only designed us the pool of our dreams they made the entire experience fantastic! I would highly recommend them as their customer service was amazing. We interviewed 10+ companies before choosing deciding on a company and I am so happy we went with KB!

Jason Meinen

20:58 18 Sep 19

Great company to work with! Very nice and responsive!

Megan Chamberlain

16:12 19 Aug 19

Wonderful, reliable pool company. Bo cares about all of his customers, and will go above and beyond to make your pool dreams come true.

Steve Stackhouse

15:03 16 Aug 19

Award winning pools, and no two built alike. Pool and Spa news ranked KB Custom in their top 50 pool builders in America. No pressure to make a decision, as a boutique builder they are happy with you shopping the competition. Bo understands that a backyard transformation is a forever investment. How the dollar amount is reached is transparent and communication key.Building approximately 35 pools a year means you have access to the, owner, designer and president of the company from start to finish.Before you make a decision give KB a call!

Christopher Janssen

20:11 02 Jul 19

Excellent design… great crews.

Julie Duffy

22:19 29 Jun 19

My family has been using Bo & KB pools for years! He has created multiple water oasis’s for us… from Southlake to Aurora to Austin. ALL of them have been amazing in custom detail. Bo was there from start to finish on each project saving us time and money. I literally called him any day or time of day and he got back to me with in hours to answer all my questions. Great customer service! Feels like I made a friend for life!!!

Erik Schmidt

03:07 05 Jun 19

Words cannot describe the amount of detail and dedication that this company brings to the table, but I’ll try. George ( Bo) Barnett, Kenny, and the entire crew, work tirelessly to ensure your custom pool for your custom house, fits your needs and lifestyle. From the personal visits to your plot, and the endless fights had with the city, Bo and his team do whatever it takes to ensure you get what YOU want. If you have not had the experience of a 3D virtual tour from some of the other pool contractors, then you are not getting your $$ worth. Great guys, great experience, great service. KB Custom pools is money well spent!!

Summer Pierce

16:26 30 May 19

Great people. Highly recommend

Brooke Muse

18:10 29 May 19

KB and team was amazing from start to finish! Their designs are above and beyond all competitors. I highly recommend everyone to use KB Custom Pools!!!!

StayTrue ToGoodService

18:23 27 May 19

The customer service is on point. The men worked efficiently and quickly to put together our dream pool and backyard. We are so excited and proud to have family and friends over for the summer. Thank you KB Custom Pools for giving us our “vacation” backyard.

Dustin Pierce

18:12 27 May 19

Will have an all around great experience. Great people! Highly recommended

Gerardo Martinez

18:10 27 May 19

Kb custom pools work wonders they have hard working people and great designers for your needs

Ambur Daniels

18:09 27 May 19

Beautiful work!!!

Amber Barnett

15:34 27 May 19

Harold Nall

13:31 25 Apr 19

Heather Richardson

03:45 10 Apr 19

Bo’s pool designs are amazing. The time it took to build and finish the project was longer than expected. Bo did an excellent job fixing things that did not go right. He will go above and beyond to make you happy with your finally project and will continue to be there after the project is finished to make sure everything continues to work properly!Thank you Bo fior caring years after building our pool!Heather

terry tyrrell

03:52 03 Apr 19

We interviewed several pool companies and ended up asking two custom pool companies for their design(s) / pricing. After receiving their designs / pricing including taking into account each companies time spent at our home, asking my wife and I questions concerning our ideas & budget, KB custom pools team was the clear winner. Their were many variables over and above designs / pricing we took into account and KB definitely came out on top. I highly recommend Bo and the whole KB team.

Keith Huddle

00:19 03 Nov 18

KB custom pools is the only way to go! Bo and his crew are amazing and really invest their time in understanding the design you have in mind. From start to finish, they bring that design to life!!! A+++++

Becca Dietz

15:03 26 Oct 18

We love our pool! We started the process of searching for a builder last October and I am so happy that we selected KB Pools! They officially started to dig January 26 and we were filling up on Mother’s Day! Bo and Ken were responsive and truly care. There were the normal snags of weather and contractor timing that you’re going to run into with any outdoor project, but, they communicated with me through the whole process when I reached out. Bo and Ken spent time working on ideas to make our grotto perfect all while we were able to swim all summer! Each time I would talk to Bo he stressed the importance of us loving the final product and that they would make sure we got to that point! We definitely did!I also have to point out that as the pool girl I am so happy with the equipment and ease of use! The system that they installed has been very user friendly and made my job of keeping up the pool easy considering I have never had a pool before!Lastly, we love our cabana and outdoor kitchen! We were looking for one company to do it all and found just that!Thanks Bo, Ken, and Thomas

Dale Hoover

02:25 27 Aug 18

Tim Rupard

23:34 22 Jul 18

Had timer issues and Ken was prompt and kept me up to date on what was needed to fix concern. Great experience and would highly recommend.

David Wing

13:16 17 Feb 18

Bo and his team did an excellent job. Highly recommend!

Simon Martinez

00:47 13 Feb 18

Dan Upp

04:20 05 Feb 18

We had a great experience with Ken and Bo building our pool. This is the second pool we had done with KB, and it was worth doing again.

Shaun Mahan

16:47 02 Feb 18

Patrick Murphy

02:42 31 Jan 18

Outdoor experience that was built by KB Pools is like having a 5-Star Resort put right into your backyard. Anyone that sees it says it’s the most amazing pool they’ve ever seen. We have two pools (one deep and one sport pool) combined with a separate chiller spa, giant hot tub and outdoor kitchen that has everything! It’s the ultimate fun and entertaining environment designed by KB Pools!

bo Barnett

18:25 29 Jan 18

Richard Johnson

20:51 24 Jan 18

Designed an beautiful pool and we love it.

Freda Collier

14:35 23 Jan 18

Our pool is more than we had hoped for and we love it. Working with KB Custom Pools was fun & exciting as they enjoy what they do. Communication & follow through are their only areas of improvement, but they are very responsive & professional. We would recommend them (and have) to friends in the area. With top notch design, their stone/mason crew talent, and beautiful selections of materials from our area, they make each pool uniquely from the imagination of each owner. Thanks Bo, Ken & Team!!!!

Joshua Wilson

17:09 06 Jan 18

We couldn’t be happier with KB Pools professionalism and quality. I highly recommend!

Mike Walter

22:09 27 Jul 17

KB Custom Pools did an amazing job! Design was best by far and the final product far exceeds our expectations! Very pleased with KB

Maureen O’Donnell-Hintz

17:17 06 Jun 17

Talked at length on the phone with “Bo” set an appointment, I phoned to confirm on the day of the appointment, no answer, left a message, no return call, and a no show! Finally got ahold of “Bo” an hour after the no show appointment, he says he remembers the phone call, didn’t write us down, just forgot!? Competely unprofessional!

Kristen Strobel

14:23 29 May 17

We were very pleased with the design process. We talked to 3 different companies, and KB Custom Pools was the only contractor that delivered 3 different designs after the initial visit. That allowed us to pick what we loved and hated about each design so the 4th and final design was exactly what we wanted but maybe hadn’t even considered before.

Mario Williams

13:43 14 Apr 17

Excellent Pool Builder, they completed the project on time. The owner Bo Barnet assisted me years later with replacing one of my expensive LED lights through the warranty program. I would used this company again for future pool builds.

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Facebook Rating

5.0

Based on 21 reviews

KB Custom Pools

5.0

Mhawana S’hawu Nkosi

02:55 19 Apr 22

Her trading is second to none, Mrs Edna Albert, has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes good profit of over $12,050 with just minimum of $1000 in 7 days, Contact her on
Email: ednaalbert943@gmail.com
WhatsApp: +1 (314) 649-8594

Susie Hammeken

16:50 27 Dec 21

Francesca Alexandra Murray

16:32 14 Oct 20

Bo and his team are incredible! After consulting with several other pool companies, what Bo had to offer us couldn’t be beat. Talk about artistry. Thank you all for a safe, relaxing and stunning place to quarantine.

Rich Silvers

22:18 10 Feb 20

Designs that simply unmatched and a level of expertise that is hard to find. This team takes the back yard to a totally new level! Thanks KB!

Ambur Daniels

18:14 27 May 19

Excellent service and hard working set of guys.

Jas Hrizzo

00:14 10 Feb 18

Bo and his company KB Custom Pools do some top quality work, very thorough, very well planned out, and hard working crew all around. His 3D renderings are incredible and life like. The End Result Surprising enough, actually looks better then that CAD Animated Illustrations look. Thank You Bo, Kenny, Marcos, and company!! My family loves our spa and pool set up with our out door kitchen and patio!

Abraham Watts

22:05 23 Jan 18

Amber Moorman Barnett

15:03 23 Jan 18

Freda Collier

13:52 23 Jan 18

Evan Richardson

03:09 23 Aug 17

Bo and his team did an excellent job on our pool! I would recommend KB Pools to anyone in the Austin area.

Bill McAnn

00:30 28 Jul 17

World Class custom designs and very easy to work with! Thank you!

Rachel Blythe

17:32 06 Jul 17

Richard Vincent Blythe

17:31 06 Jul 17

Jim Ratley

17:33 26 Jun 17

KB Pools exceeded our every expectation. On time and on budget with a beautiful swimming pool.

Brian Fennell

16:24 29 Jun 16

KB Custom Pools imo builds the most stylish, well built pools in central Texas.

22:43 21 Jan 16

19:53 04 Jan 14

23:16 22 Dec 13

03:35 25 Nov 13

03:07 04 Sep 13

00:50 03 Sep 13

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KB Custom Pools is an Award-Winning Austin Pool Builder Specializing In Custom Pools, Spas, Landscapes, and Complete Outdoor Environments. KB Custom Pools is a family-owned and operated serving residential and commercial clients in the Greater Austin area. With 75 years of combined experience designing and building custom pools in Austin, our Award-winning team will capture your ideas and transform your space into a luxurious outdoor living space.

We have been named one of the Top 50 Pool Builders in the Nation for several years in a row. At KB Custom Pools, our goal is to design and build custom pools and outdoor living spaces that improve your property, enhance your lifestyle, and provide your family with years of enjoyment. We understand that your family’s needs are unique, and we’ll work to deliver a design that you love. We utilize cutting-edge 3d design, construction practices, and materials to create custom pools that are beautiful, functional, and stand superior to any other offering on the market.