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With each custom swimming pool we design, our goal is to find the perfect combination of features, materials, and aesthetics to build a functional and beautiful custom pool and outdoor living space that will bring you years of enjoyment. We utilize cutting-edge 3d design technologies to create a digital version of your project that can be customized and viewed from any angle to help you visualize the finished project.

Google Rating

4.5

Based on 84 reviews

KB Custom Pools

4.5

Matteo Taylor

06:32 24 May 22

The equipment they installed was extremely user-friendly, making my job of maintaining the pool a breeze, despite the fact that I had never had a pool before! Finally, our outdoor areas are fantastic! We were looking for a single provider that could handle everything, and we found it! Thanks to Bo, Ken, and Thomas for their help.

Sofia Dupri

23:19 19 May 22

When I contacted them, they engaged with me throughout the entire process, despite the usual snags of weather and contractor timing that come with any outside job. While we were allowed to swim all summer, Bo and Ken worked on ideas to make our pool perfect.

Bridger Carson

15:00 13 May 22

Our pool is fantastic! We began looking for a builder in last year, and I am thrilled that we chose KB Pools! They started digging, and we were already filling up in 4 months! Bo and Ken were attentive and genuine in their concern.

Jonathan Haynes

07:57 10 May 22

Every time I spoke with Bo, he reiterated how important it was for us to love what they had built and that they would make sure we will genuinely feel that way! And we most certainly did! I also have to say that I am really pleased with the equipment and its ease of use!

A Google User

05:01 03 May 22

Bo’s pool creations are incredible. The construction and completion of the project took longer than anticipated. Bo performed a fantastic job of resolving any issues that arose. He will go above and above to ensure that you are satisfied with your final product, and he will remain available after it is completed to ensure that everything continues to function properly!

Richie Johnson

07:07 19 Apr 22

We have recommended KB Custom Pools to others. They create each pool uniquely from the imagination of each owner using top-notch design, their stone/mason crew’s talent, and stunning selections of materials from our area. We adore the pool that you designed. Thank you! The professionalism and quality of KB Pools has beyond our expectations.

Anıl Keser

15:47 16 Apr 22

They are an excellent pool builder that finished the job on time. The design process exceeded our expectations. KB Custom Pools performed an outstanding job on this project! By far the best design, and the finished product far above our expectations! KB has exceeded my expectations.

Malcolm Clayton

13:09 13 Apr 22

Our pool is all we hoped for and more, and we adore it. Working with KB Custom Pools was a lot of fun and exciting since they are passionate about what they do. They also have excellent communication and follow-through, and they are highly responsive and professional.

Harry Gerald

07:40 08 Apr 22

We spoke with three other firms, and KB Custom Pools was the only one who supplied three distinct designs following the initial consultation. That allowed us to pick and choose what we liked and disliked about each design, resulting in the 4th and final design being exactly what we wanted but hadn’t considered before. I would hire this business again if I needed a pool built in the future.

Ventoria Coward

04:40 05 Apr 22

The outdoor experience created by KB Pools is similar to having a resort in your own backyard. Anyone who sees it exclaims that it is the most incredible pool they have ever seen. We have two pools as well as a large hot tub. KB Pools has created the ultimate fun and enjoyable environment!

Desmond Haze

02:57 05 Apr 22

We are just in love with our new pool. The backyard looks great and now we have company all of the time! They did an excellent job putting in the pool.

Leon Dizon

08:52 24 Mar 22

Can I just say that what Bo dreamed up for us would put almost any pool at a resort to shame? Heck if he could just send over maid service and a private chef, we would never have to vacation. Seriously though the innovation, quality of materials and craftsmanship blew us away.

Anita Anthony

04:55 24 Mar 22

An exceptionally enjoyable pool party thrown by a co-worker was the last straw. We absolutely needed to have a pool of our own and it absolutely had to be as impressive as his. My buddy was happy to share the contractor’s name. And thus began our KB journey. Now it is my turn to do the recommending. That pool is filled with happy people every day the weather allows.

Audrey Mike

16:43 20 Mar 22

The budget-friendly price completely contradicts the amazing results. Dive in!

Nino Kalaschnikov

19:25 16 Mar 22

You can trust me when I say we got more than just a pool. They listened to each and every one of our ideas and transformed our yard completely. The whole environment is just one that any fun-loving Texan would be happy to slip into.

Clement Yeh

14:57 27 Jan 22

This is a review originally written in August 2021, but we were asked to remove the review in order for repairs to begin. Since Bo has not performed the repairs as promised in the time he stated we have decided to repost the review.We had a pool completed by KB Pools in April 2019. It took about 7 months from start to finish. There were a few issues along the way but nothing that deserved a negative review. Bo designs beautiful pools and we were initially very happy when the pool was completed. Our pool even won a design award at an annual pool conference. In January of 2021, we noticed cracks in our spa as well as along the tile line. Bo was notified of this via certified mail on 1/29/2021. KB Pools sent out Justin to look at the pool and do dye testing which they stated the cracks were surface cracks and not leaking. Over the ensuing few months, the cracks enlarged and started appearing in other places in the spa as well as in the pool. We. had a architectural engineer who is also a registered professional engineer that specializes in pools come do an inspection of the pool and spa on 4/28/2021. He found the spa was leaking via a dye test and there were parts of the pool decking that were cracking as the deck fill was not adequately compacted prior to the concrete pour. This has resulted in a depression in the deck as well as the fireplace sinking 1-2″. The engineer feels this is a structural issue that should be covered under the 1 year general builder’s warranty. Bo has refused to fix the deck as he states he does not warranty his decks but agreed to make repairs to the pool and the spa. Since the pool cost over $175k and deck cracks appeared less than 1 year and spa/pool cracks began less than 2 years after completion, we are very disappointed and unhappy at this time. Repairs to the pool started on Sept.13, 2021. We were told these repairs would take 4-6 weeks. We would not recommend KB pools to anyone and wish we would have gone with a different pool builder. We have not been able to use our pool 70% of the time since it was initially completed.UPDATE:It has now been over 19 weeks since the repairs commenced for a job estimated to take 4-6 weeks. The KB team tore out the spa benches that did not originally have rebar reinforcements and added rebar in the benches. They also repaired a leaking pipe and rusted rebar in the spa wall as well as repaired cracks in the spa using staples and waterproof epoxy. They then retiled the spa. They have also repaired cracks in the tanning ledge and other parts of the pool using staples as well as repaired a broken pipe in the pool wall. This is where the repairs have stopped. No further repairs have been done since 11/26/2021. Bo states there is a concern at this time about faulty gunite that was initially used and two weeks ago a structural engineer he hired came to evaluate the pool and recommended some further testing on the pool concrete which to date has not been done or scheduled. Our pool has remained drained and unusable since 09/2021 and likely will continue for the foreseeable future. We have posted pictures of the pool in it’s current state. We will continue to update this review as time goes on.UPDATE: 1/27/2022Bo informed me this morning that he will not perform any further repairs and that we are to complete the repairs and replaster on our own and wished me luck. We have retained an attorney and have opted to pursue arbitration as we have no other recourse at this time and have given KB pools more than ample time to complete our pool repairs. The pictures speak for themselves. There will be no further updates as we have been advised by legal counsel not to further engage online.

Susana Hammeken

16:48 27 Dec 21

We loved working with Bo. They were on top from the very first time we met. They took our vision and came up with a design we needed for our backyard. We had previously seen other pool designers which gave us ok designs but not suited for a family with 4 little kids. Kb Custom Pools not only designed our dream pool but also gave the best service, always answered our calls and emails. Unfortunately we couldn’t build the pool (financial reasons) but when we are ready to do it we’ll do it with Bo and his team

Marco Utah

22:59 22 Dec 21

If you are considering a pool in Austin, Call Justin at KB Custom Pools. They are masters at design and have a great crew. I spoke with several builders and crews in Austin, but couldn’t be happier working with Justin and his team. He consistently over delivered on the project and managed the project like a pro. These guys made me feel like I was part of the family. I highly recommend speaking with them if you are considering a pool.

Sarah Leonard

02:31 02 Aug 21

** I’m not getting into a back and forth w/Bo on here. Per him “the first step is to diagnose the exact cause and location of the leak”. Our pool has been leaking for 24 months & Bo hasn’t done what he says is the first step? Yet he’s “prepared to help”? Okay… He never offered to send a leak detection company until we got to the point of mediation being scheduled, even though we’ve asked for one previously. We have no reason to lie about the engineer report or anything else. We have spent thousands(upon thousands)of dollars on engineer reports, testing, and after 19 months, an attorney, to get this resolved. We’ve been nothing but kind and patient and to say this is about money?? Good luck if you build with KB.7/29 update: leak isn’t alleged.Engineer says what deficiencies there are. Bo’s leak detection people trespassed yesterday-bo has had 2 years to do testing and has been told his time to test is up. We are not in this to make money, we want our pool fixed.Nov 2017-pool completeJuly 2019 (20m later)-inform Bo the pool was cracking and leaking. He said hairline cracks were normal-they were not hairline and pool was leaking. While there was some communication,there were mostly long stretches where we were ignoredAug 2020 (13m after being notified of leak)-repair attempted that included replacing stone & tile that had cracked, resurfacing the spa, putting staples and epoxy on other parts of poolPost repair-pool never stopped leaking and within weeks, everything was cracked again. We lose inches of water every week (not evaporation, our pool lost 2in of water when it was 10° outside). We also now have a pool with 2 different colors of plaster and were told by Bo we would be responsible for paying $10k to replaster entire pool if we weren’t happyAfter several months waiting for another plan and still being mostly ignored, we informed Bo we were hiring a structural engineer as we felt nothing was being done. His response-“well that will be very expensive for you.” Bo is obviously not concerned with fixing our pool and the fact that we were willing to pay $1400 out of pocket to an engineer and hope for answers speaks to our desperation to get our pool fixed and the lack of support we were receiving from our pool builder (Bo) whose responsibility it was to fix it. We gave engineer pictures of our pool before concrete was sprayed and he immediately noted several areas where the rebar was missing important structural elements. He took measurements and pictures, and put together a formal report for us of what needed to be done to repair the issues so that it wouldn’t crack again. The report includes rebuilding the entire spa, a large portion of the pool, part of the back wall that is above ground where there are several leaks, and part of the deck. Bo is now denying it, but had told us when we mentioned getting an attorney due to lack of any progress toward fixing our pool that he would follow the engineers recommended plan of how to repair it.19m after this started, 6m after a failed repair attempt, and a couple of months after we informed Bo we would be hiring an engineer, he comes to look at our pool, seems surprised to see how badly it’s cracked, and tells us he is now sending in a concrete guy that he just met the previous week (but now he’s an integral part of fixing our pool?) and will see what he has to say before he comes up with a plan to repair our leak. This is typical Bo. There is always an excuse for why he doesn’t fix something/have people show up when they’re supposed to/etc. Bo has yet to acknowledge that there are structural issues w/poolAt 19 months in, having been beyond patient in waiting & dealing w/lack of attention from Bo to solve our problem, we hired an attorney which Bo told us was a mistake to do & would prolong the process by months if not years. I’m sure you can imagine how cooperative he’s been.As of the date of this review, the pool has been leaking for 23 months.Details on process w/attorneys and pics on Yelp under filtered reviews Sarah L (out of space on here)

Christopher Leonard

15:01 29 Jul 21

james pinget

23:39 24 Jul 21

I talked with Justin Leblanc

Anthony Menchaca

19:21 21 Jul 21

They are the best in the business, Justin is extremely helpful and informative on proper upkeep of pool equipment. They get the job done!

Lance Croft

18:30 21 Jul 21

Me and my wife have been looking into getting a pool for awhile. Decided to start looking online and I came across KB Custom Pools. I was blown away of some of the designed pools they built. Got in touch with the owner Mr Barnett and descibed what we were wanting and price range. He went above and beyond to make that happen and trust in KB Custom Pools. I apprecate everything and thank you again. Take care

Cody Moorman

15:10 21 Jul 21

Hands down best designs!

Aloysius Boeck

13:42 21 Jul 21

Thank you for excellent service. Justin LeBlanc was a class act. Very helpful and knowledgeable. Highly recommend using this company.

Brenda Herrera

01:40 21 Jul 21

I was very pleased with the staff and especially Justin LeBlanc. He was very professional and answered all my questions with much knowledge. I most definitely will be using their services.

Danielle LeBlanc

00:22 21 Jul 21

Justin is very professional and knowledgeable on anything pools! He is very courteous and communicated well with his crew making sure they knew exactly what he was wanting them to do. He answered any and all questions that I had and told me if I thought of anything else I could call him with any questions or email and call the office. The fact that he was willing to give me his personal number shows what this company is willing to do for their customers! A big thanks and much appreciation for all he and his crew did!!!

Arthur Chupka

23:30 20 Jul 21

Justin LeBlanc and his crew did an amazing job with our pool and spa!! One of the hardest working people I have met in a long time!! He was here at 5 am getting a jump on the rest of the team!! He helped guide my wife and I with every step of this process!! I recommend Justin and his to crew to everyone!! They make dreams come true!! 5 stars ⭐️⭐️⭐️⭐️⭐️

Kalia Leblanc

23:22 20 Jul 21

justin was very kind and helpful!

Brittany Aguilar

15:11 20 Jul 21

Justin was polite and on time great attitude. Would highly recommend them

Justin Leblanc

14:12 13 Jul 21

What a great place to work at. Everyone treats each and every pool as it’s their own. Professional service and million dollar designs.

Chad L.

23:52 10 Jul 21

I couldn’t have asked for a better company, designer, & professional to trust with such a large investment! Hands down best designer in ATX & probably all of Texas in my opinion. Great job guys & I will be referring anyone I know that is looking for a one of a kind experience & dream pool!

Griffin Shepley

22:01 10 Jul 21

Superior design and service. Bo and his team at KB Custom are the best! Highly recommended.

Kristin Wade

21:04 10 Jul 21

Brandy J

03:01 10 Jul 21

Bo Barnett feels like that last geuine person who prides himself on good old fashion custom service. I had a dream. He took his time to drive 1hr and 45 minutes for free to listen to my dream for my company. He walked into completely undeveloped land. His design was more than I imagined and check all the boxes. To this day he has stood by the Zen Ranch patiently waiting to build the best pool and spa in Texas. His estimate was realistic and rational so I wouldn’t have to constantly deal with price increases. This provides the opportunity to trust and completely enjoy the experience of the dream pool being built. He is now a friend who would be the only one I could trust with my money and my dream. KB Custom Pools is amazing and am grateful to have a KB Custom Pool. The Zen Ranch & Mental Health Spa is coming soon thanks to you! By Brandy Junk

Frankie Barnett

21:58 09 Jul 21

If you are looking to make your backyard into your vision of paradise look no further! This company is award winng for good reason! Innovative design and quality proffesional service at it’s best!!

Steven Penry

21:05 28 Jun 21

I was not going to write this review but Bo continues to harass me even after he reneged on the contract but first off I would like like say Bo Barnett will design you a beautiful pool! He had the best design hands down!Before Bo Barnett came to my house I requested to discuss the negative reviews he had received as I believe there are two sides to every story. He had plausible reasons as to why he had a few negative reviews and I did not reach out to the people that had posted the reviews…..which would come back to haunt me later. I gave Bo the benefit of doubt. I decided to have a meeting with Bo and even made some peronal requests to alter a patio support post by having it removed and a side entry door installed which Bo personally agreed to and wrote down in the contract the requests I made for him to get the business. I discussed how I expected great communication and he agreed and even left me with his cell phone number. I asked Bo if he used subcontractors which he said he didn’t so that was not factual or true.Everything started out wonderully and work began within 48 hours of the first check being deposited (the week before Thanksgiving 2019) so that was nice to see and communication was pretty good in the beginning and Bo was even physically present a had full of times to look at the work which was reassuring and communication was great. Framing happened shortly therafter then followed by gunite the first week of December. Keep in mind that Bo is picking up a check for the agreed upon stages and never has to ask twice for funds.A month goes by before anyone shows up to work which doesn’t particularly concern me as it’s the still pretty close to the first of the year. Then another month until concrete goes in but this is where problems start to arise.Covid hits and everything shuts down including communication so nothing happens for almost 3 months which I can understand and ask to be updated …which doesnt happen other than I’m told no pool equipment is shipping. Kenny is my contact at times but never answers his phone and never returns phones calls or texts. I have no idea when people are scheduled to show up or if they are showing up! I liked Kenny as he’s got this old surfer/hippie vibe but the guy seems to have a string of bad luck with deaths/family issues/personal health issues which was the reason for no contact for months.Now I’m starting to question things which doesn’t go well and I get my second experience of Bo yelling at me over the phone when I inquired as to when the work on the patio and door installation will take place. He informs me that he no longer has any contacts to perform that work and I will have to take care of it on my own. I told him no, I wanted him to do the work and uphold his end of the contract. He says he won’t do it and I tell him he’s in breach of contract and the yelling begins. He ultimately agrees to compensate me $3500 which is far short of the estimates I received and then threatens to put a lien on my house if I don’t accept it! I have an unfinished pool and Bo has over $100k of my money. Now I know what type of person I’m dealing with and the prior negative reviews start to make sense. Now I’m seeing the patterns and I’m not the only customer Bo has yelled at.Additional concrete work $2500Sprinkler damage repair $3000Yard repair incuding new sod $3000Reneged on construction $20,000Busted pool equipment because I was never instructed how to take care of it in the event of a freeze and power failure $2000Bo will also get on community forums to monitor you and harass you if you post negative reviews as shown in photos below. For the record he never performed any unwarrantied work as I had another company fix the busted pool equipment.What does it say about a person that has his wife and employees write positive reviews on Yelp and Google to boost his ratings? Good luck to you if you choose to work with Bo Barnett and KB Custom Pools

Tasha Rodriguez

13:28 10 Apr 21

Bo and his team exceeded all our expectations with the design and construction of our new pool. We chose KB pools for the unique pool design and competitive bid. Bo stayed within our budget and delivered an amazing pool we will enjoy for many years. Thank you KB pools!!

Michael Baum

13:43 06 Apr 21

Incredibly nice and professional people. They did great work us at our home and we would use again for any type of project and especially construction of a pool. Not only are they a fantastic and professional company, they are extremely friendly and go above and beyond. 6stars!!!!

Brian Fedor

16:55 09 Dec 20

Happy with our experience with KB. Bo Barnett is hands down the best pool designer in Austin – his vision for how to transform ordinary backyard space into a dream backyards is extraordinary. We get nothing but compliments on how our end project turned out.

Francesca A. Murray

16:30 14 Oct 20

Bo and his team are incredible! After consulting with several other pool companies, Bo’s design couldn’t be beat. Talk about artistry. Thank you all for making my home a safe, relaxing and stunning place to quarantine.

Ashley Muse

18:55 14 Aug 20

Shane Stephens

20:03 08 Apr 20

We have had our KB pool for 3 years now. It is beautiful and low maintenance. The team did great job on the pool and patio design. The best part is we have had zero issues. In fact, the only issue we had was this week when a capacitor fizzled out on the pump. I pinged KB online, got a response from Bo in <5 minutes and Ken (who is the nicest guy on the planet) was out to fix it the very next morning. You rarely find service like that. Nice work KB.

Bob Merrill

04:10 02 Apr 20

We had an existing pool built by another builder who used inexpensive materials that did not stand up to normal wear and tear over 3 years. Bo and his team replaced our pool coping with higher quality materials and did an outstanding job! The work was completed quickly and economically, for a first class outcome. We even messed up some caulking by letting our dogs walk on the coping before it had fully cured, and Bo quickly took care of it at no additional cost. Bo is strong sense of ethics and delivered what he promised at the price he promised. Thanks for a great job Bo and team!

Darrell J Debish

15:48 29 Jan 20

Bo and his team are always willing to answer technical questions and assist the community.Go Bo Pools!

Brett Moorhouse

03:24 05 Nov 19

Jacquelyn Foreman

17:20 10 Oct 19

We love our KB pool! Bo and his team not only designed us the pool of our dreams they made the entire experience fantastic! I would highly recommend them as their customer service was amazing. We interviewed 10+ companies before choosing deciding on a company and I am so happy we went with KB!

Jason Meinen

20:58 18 Sep 19

Great company to work with! Very nice and responsive!

Megan Chamberlain

16:12 19 Aug 19

Wonderful, reliable pool company. Bo cares about all of his customers, and will go above and beyond to make your pool dreams come true.

Steve Stackhouse

15:03 16 Aug 19

Award winning pools, and no two built alike. Pool and Spa news ranked KB Custom in their top 50 pool builders in America. No pressure to make a decision, as a boutique builder they are happy with you shopping the competition. Bo understands that a backyard transformation is a forever investment. How the dollar amount is reached is transparent and communication key.Building approximately 35 pools a year means you have access to the, owner, designer and president of the company from start to finish.Before you make a decision give KB a call!

Christopher Janssen

20:11 02 Jul 19

Excellent design… great crews.

Julie Duffy

22:19 29 Jun 19

My family has been using Bo & KB pools for years! He has created multiple water oasis’s for us… from Southlake to Aurora to Austin. ALL of them have been amazing in custom detail. Bo was there from start to finish on each project saving us time and money. I literally called him any day or time of day and he got back to me with in hours to answer all my questions. Great customer service! Feels like I made a friend for life!!!

Erik Schmidt

03:07 05 Jun 19

Words cannot describe the amount of detail and dedication that this company brings to the table, but I’ll try. George ( Bo) Barnett, Kenny, and the entire crew, work tirelessly to ensure your custom pool for your custom house, fits your needs and lifestyle. From the personal visits to your plot, and the endless fights had with the city, Bo and his team do whatever it takes to ensure you get what YOU want. If you have not had the experience of a 3D virtual tour from some of the other pool contractors, then you are not getting your $$ worth. Great guys, great experience, great service. KB Custom pools is money well spent!!

Summer Pierce

16:26 30 May 19

Great people. Highly recommend

Brooke Muse

18:10 29 May 19

KB and team was amazing from start to finish! Their designs are above and beyond all competitors. I highly recommend everyone to use KB Custom Pools!!!!

Kelly Cable-Elliott

18:23 27 May 19

The customer service is on point. The men worked efficiently and quickly to put together our dream pool and backyard. We are so excited and proud to have family and friends over for the summer. Thank you KB Custom Pools for giving us our “vacation” backyard.

Dustin Pierce

18:12 27 May 19

Will have an all around great experience. Great people! Highly recommended

Gerardo Martinez

18:10 27 May 19

Kb custom pools work wonders they have hard working people and great designers for your needs

Ambur Daniels

18:09 27 May 19

Beautiful work!!!

Amber Barnett

15:34 27 May 19

amanda von Rosenberg

07:40 27 May 19

Putting in a pool with KB Pools was an awful experience! Our pool was “complete” just over a year ago but we have had to file multiple warranty claims that still have not been addressed. One major warranty claim being a giant hole in our pool plaster that is leaking rust. Mr. Barnette claimed that simply patching the hole would fix the problem. However, the owner of the pool plaster company inspected the oddities and informed us that the reason we were seeing rust is because there was a hole in the gunite and the rust was from the rebar. He stated the patch would not hold for long. Even with this knowledge, Mr. Barnette refuses to fix the problem and less than six months later, the patch did not hold. KB Pools has still not addressed a large hole in our less than 2 year old pool.In less than 1 year, we have had to replace the pool pump, 3 out of 4 lights, resurface our deck, and replace the remote to control our pool settings twice. We also have several tiles on our spillway that were installed shattered and KB Pools has refused to fix those as well. Every warranty claim has been a fight and nothing is ever addressed. We have had to report KB Pools to the Better Business Bureau more than once now unfortunately.I would not recommend this company at all!

Harold Nall

13:31 25 Apr 19

Heather Richardson

03:45 10 Apr 19

Bo’s pool designs are amazing. The time it took to build and finish the project was longer than expected. Bo did an excellent job fixing things that did not go right. He will go above and beyond to make you happy with your finally project and will continue to be there after the project is finished to make sure everything continues to work properly!Thank you Bo fior caring years after building our pool!Heather

terry tyrrell

03:52 03 Apr 19

We interviewed several pool companies and ended up asking two custom pool companies for their design(s) / pricing. After receiving their designs / pricing including taking into account each companies time spent at our home, asking my wife and I questions concerning our ideas & budget, KB custom pools team was the clear winner. Their were many variables over and above designs / pricing we took into account and KB definitely came out on top. I highly recommend Bo and the whole KB team.

Keith Huddle

00:19 03 Nov 18

KB custom pools is the only way to go! Bo and his crew are amazing and really invest their time in understanding the design you have in mind. From start to finish, they bring that design to life!!! A+++++

Becca Dietz

15:03 26 Oct 18

We love our pool! We started the process of searching for a builder last October and I am so happy that we selected KB Pools! They officially started to dig January 26 and we were filling up on Mother’s Day! Bo and Ken were responsive and truly care. There were the normal snags of weather and contractor timing that you’re going to run into with any outdoor project, but, they communicated with me through the whole process when I reached out. Bo and Ken spent time working on ideas to make our grotto perfect all while we were able to swim all summer! Each time I would talk to Bo he stressed the importance of us loving the final product and that they would make sure we got to that point! We definitely did!I also have to point out that as the pool girl I am so happy with the equipment and ease of use! The system that they installed has been very user friendly and made my job of keeping up the pool easy considering I have never had a pool before!Lastly, we love our cabana and outdoor kitchen! We were looking for one company to do it all and found just that!Thanks Bo, Ken, and Thomas

Dale Hoover

02:25 27 Aug 18

Tim Rupard

23:34 22 Jul 18

Had timer issues and Ken was prompt and kept me up to date on what was needed to fix concern. Great experience and would highly recommend.

James Foley

18:46 09 Jun 18

Already locked into a pool builder, but Bo called me on a Saturday and spent 30 minutes talking to me on his dime to ensure I’m being steered in the right direction. There are not many people like that any more !Thanks Bo!James FoleyUSMC/RET/DAV

Jerry Simmons

16:13 24 May 18

I was looking forward to having a pool built for my grandchildren. So i looked into KB pools, however all i have to say is Stay as far away from KB Pools as you can. Never picked up the phone when I called. Does not put any customer as a priority.

David Wing

13:16 17 Feb 18

Bo and his team did an excellent job. Highly recommend!

Simon Martinez

00:47 13 Feb 18

Dan Upp

04:20 05 Feb 18

We had a great experience with Ken and Bo building our pool. This is the second pool we had done with KB, and it was worth doing again.

Shaun Mahan

16:47 02 Feb 18

Patrick Murphy

02:42 31 Jan 18

Outdoor experience that was built by KB Pools is like having a 5-Star Resort put right into your backyard. Anyone that sees it says it’s the most amazing pool they’ve ever seen. We have two pools (one deep and one sport pool) combined with a separate chiller spa, giant hot tub and outdoor kitchen that has everything! It’s the ultimate fun and entertaining environment designed by KB Pools!

bo Barnett

18:25 29 Jan 18

Richard Johnson

20:51 24 Jan 18

Designed an beautiful pool and we love it.

Freda Collier

14:35 23 Jan 18

Our pool is more than we had hoped for and we love it. Working with KB Custom Pools was fun & exciting as they enjoy what they do. Communication & follow through are their only areas of improvement, but they are very responsive & professional. We would recommend them (and have) to friends in the area. With top notch design, their stone/mason crew talent, and beautiful selections of materials from our area, they make each pool uniquely from the imagination of each owner. Thanks Bo, Ken & Team!!!!

Joshua Wilson

17:09 06 Jan 18

We couldn’t be happier with KB Pools professionalism and quality. I highly recommend!

Ed Gordon

23:12 06 Oct 17

Caveat emptor. I assume you all are adults so you can make your own decisions. But I wanted to share my experience with you. I value referrals and other’s experience above all else when researching something online.I purchased a home in 2016 that had a pool built by KB Custom Pools in 2014. Only 2 years old at the time. At that time, the option to purchase the transferable warranty on the pool did not seem to make sense to me, especially given the cost. It’s only 2 years old. Boy did I learn the hard way. Shame on me, I guess, for thinking that it is unlikely that a relatively-new pool would have structural/plumbing issues.In July, I received a water bill saying I had used 83,000 gallons! No way, I thought. Check the meter. They did. Not the meter. Ugh. I was out of town and did not return until mid-September so the water just kept on running.After I returned home and started looking around, I finally figured out where the auto-fill shut off was for the pool. Turned it off and it immediately started losing water. To the tune of 3 inches per day. So I dug out the paperwork on the house to figure out who built the pool. KB Custom Pools. I tried to contact them with the number on their website. Invalid number according to the message. I sent a contact message via a form on their site. To be fair, Bo contacted me the next day and apologized that their number didn’t work.I explained my problem. He remembered the pool. His very first response after that was “I don’t recall seeing a warranty transfer for that pool”. Uh oh. Not a good start. I asked if he could check it out and see if they could figure anything out. He said he would send somebody in 2 days due to expected rain.On the 2nd day, someone did show up from KB. The first words were “Wow, you have a serious leak.” Then “We need to drill holes and insert a scope to see what is going on.” Then, “I need to go back to the office and look at pictures.”And that was it. No further contact. I had to pester them to get a response. And the response I got was, “You have a plumbing leak.” And then some more about the cost of leak detection and possible repairs and no warranty, etc., etc.And that is it. “Sorry and good luck.”A product that should last for decades and it fails after less than 3 years. I have owned 5 pools and never had this happen. Almost every one of my neighbors has a pool and none have had any problems with movement or other “soil-related” concerns.The lack of concern about the product/service for customers, both current and inherited, is what surprises me the most. I don’t expect free repair. But I would like to think a company/owner cares about the people.You can tell a lot by how companies respond to the negative situations. I share my experience with you only to give you the facts of what happened to me and to encourage you to think about the what-ifs. Those things that shouldn’t happen, but if they do, how does this company handle them.I respect the nature of warranties and the businesses that have to honor them. Things happen. But in this situation, it is much more likely that this is a design/installation issue. Poor construction. So that is the message here. While the normal business practices may have been followed, there are clearly issues with construction and with how you are valued as a customer after that last check has been written.In my case, KB Custom Pools did not handle it well, did not help me, and is not a company I would ever do business with in the future. How you proceed is up to you.

Mike Walter

22:09 27 Jul 17

KB Custom Pools did an amazing job! Design was best by far and the final product far exceeds our expectations! Very pleased with KB

Maureen O’Donnell-Hintz

17:17 06 Jun 17

Talked at length on the phone with “Bo” set an appointment, I phoned to confirm on the day of the appointment, no answer, left a message, no return call, and a no show! Finally got ahold of “Bo” an hour after the no show appointment, he says he remembers the phone call, didn’t write us down, just forgot!? Competely unprofessional!

Kristen Strobel

14:23 29 May 17

We were very pleased with the design process. We talked to 3 different companies, and KB Custom Pools was the only contractor that delivered 3 different designs after the initial visit. That allowed us to pick what we loved and hated about each design so the 4th and final design was exactly what we wanted but maybe hadn’t even considered before.

Mario Williams

13:43 14 Apr 17

Excellent Pool Builder, they completed the project on time. The owner Bo Barnet assisted me years later with replacing one of my expensive LED lights through the warranty program. I would used this company again for future pool builds.

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Facebook Rating

5.0

Based on 22 reviews

KB Custom Pools

5.0

Mhawana S’hawu Nkosi

02:55 19 Apr 22

Her trading is second to none, Mrs Edna Albert, has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes good profit of over $12,050 with just minimum of $1000 in 7 days, Contact her on
Email: ednaalbert943@gmail.com
WhatsApp: +1 (314) 649-8594

Susie Hammeken

16:50 27 Dec 21

Francesca Alexandra Murray

16:32 14 Oct 20

Bo and his team are incredible! After consulting with several other pool companies, what Bo had to offer us couldn’t be beat. Talk about artistry. Thank you all for a safe, relaxing and stunning place to quarantine.

Rich Silvers

22:18 10 Feb 20

Designs that simply unmatched and a level of expertise that is hard to find. This team takes the back yard to a totally new level! Thanks KB!

Ambur Daniels

18:14 27 May 19

Excellent service and hard working set of guys.

Jas Hrizzo

00:14 10 Feb 18

Bo and his company KB Custom Pools do some top quality work, very thorough, very well planned out, and hard working crew all around. His 3D renderings are incredible and life like. The End Result Surprising enough, actually looks better then that CAD Animated Illustrations look. Thank You Bo, Kenny, Marcos, and company!! My family loves our spa and pool set up with our out door kitchen and patio!

Abraham Watts

22:05 23 Jan 18

Amber Moorman Barnett

15:03 23 Jan 18

Freda Collier

13:52 23 Jan 18

Evan Richardson

03:09 23 Aug 17

Bo and his team did an excellent job on our pool! I would recommend KB Pools to anyone in the Austin area.

Bill McAnn

00:30 28 Jul 17

World Class custom designs and very easy to work with! Thank you!